A concerning incident on a Douglas Promenade bus service has prompted Bus Vannin to launch a formal investigation after a woman and her baby fell while disembarking. The incident, which occurred on the 12A route on Monday, 27 April, has raised questions about passenger safety procedures and driver protocols during the boarding and alighting process.

What Happened on the 12A Bus?

According to the passenger's account, the driver failed to lower the bus platform as she attempted to exit with her pram. The stroller subsequently tipped over, and her leg became trapped in the process. The woman reported that the driver remained in his seat and did not check on her or her baby's wellbeing following the incident.

Passenger Safety Concerns

The incident has sparked concern among island residents about standard safety procedures on public transport. The woman involved has called on drivers to exercise greater care when passengers—particularly those with young children—are boarding or leaving buses. She emphasised the importance of using proper lowering mechanisms and conducting welfare checks when incidents occur.

What Bus Vannin Says

In response to the complaint, Bus Vannin confirmed it is investigating the incident. The woman's husband has submitted a formal complaint to the transport provider, setting in motion an official review of what took place. Travel safety is a key consideration for visitors and residents using the island's bus network.

If you've experienced concerns with bus safety during your travels on the Isle of Man, reporting incidents to Bus Vannin helps ensure continuous improvement of services for all passengers.

Source: Read full article on ManxRadio